Terms & Conditions

Last Updated: June 5, 2015


The following are Terms and Conditions (“T&Cs”) of the website of OneSky (“the Site”). Before using any services, products, contents and materials of OneSky (“Services”), please read these T&Cs carefully. These T&Cs are legal agreement between you and OneSky regarding your use of the Services of OneSky. In case you do not understand these T&Cs, you are advised to seek independent legal advice. Your right under these T&Cs are personal to you and do not create any third party beneficiary rights. Regardless of being a translator or a project owner, you agree to be abided by these T&Cs once you use our Services.

OneSky reserve the right to add, delete, change or modify all or any part of these T&Cs at our sole discretion and at any time without notice to you. Updates and changes to these T&Cs will be reflected in and accessible through the URL where such T&Cs first appeared. OneSky will also update the “Last Updated” date at the beginning of the T&Cs. Users should periodically review the most recent versions to the T&Cs, including but not limited to the Privacy Policies.

By using our Services, you are deemed to have agreed to be bound by these T&Cs. If you do not agree to these T&Cs, you are not granted rights to use our Services, and you should not access OneSky. The contents and materials contained in this web site are protected by applicable copyright and trade mark law.

Usage of OneSky

You should use OneSky in compliance with all applicable international, state, federal and local laws and in accordance with these T&Cs.

You are prohibited from:

If we find or suspect that you have violated any of the T&Cs, we have the sole discretion to suspend or stop providing our Services to you.

Using our Services does not give you ownership of any intellectual property rights in OneSky, our Services or any contents or materials you access.

You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.

Translation Quality Assurance

There will be a 30 days quality guarantee period starting from the date of delivery in which your translation quality complaints will be assessed by OneSky. If translation quality is deemed unacceptable by OneSky, we shall revise the translation free of charge.

OneSky reserves the right to refuse a revision on translation.

Refund Policy

A customer may cancel any order that has not yet been accepted by a translator. To cancel an order, contact OneSky’s customer support at support@oneskyapp.com first to check if the order has been accepted by a translator. If the order has been accepted by a translator, the order cannot be cancelled and refund will not be issued. Otherwise, refund will be issued to the customer in the form of credits on OneSky’s platform. Credits can be used to purchase any of OneSky’s services.

For any quality concern regarding the translation, a customer may contact OneSky’s customer support at support@oneskyapp.com and describe the issues within 14 days of service delivery time. If OneSky determines that the translation does not meet OneSky’s quality standard, the customer may either request for a refund, limited to the language(s) that does not meet OneSky’s quality standard only, or request OneSky to make correction (see Service Delivery Policy for details). Should the customer has chosen refund, OneSky will issue the refund via the same payment channel in which the original payment was made by the customer.


OneSky’s privacy policies (http://www.oneskyapp.com/privacy/) explain what information OneSky collects, how OneSky uses the information collected and how we commit to safeguard your privacy online when you use our Services. By using our Services, you agree that OneSky can use such information in accordance with our privacy polices.

Disclaimer and Warranties

The contents and materials on OneSky and the Services are provided on “as is” basis. OneSky makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including but not limited to, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, OneSky does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of our Services and the contents and materials on its website or otherwise relating to such contents and materials or on any sites linked to this site. You are advice to do your own checking at your own cost if and when necessary.

Limitation of Liability

In no event shall OneSky or its subsidiaries, affiliates or suppliers be liable for any damages, under contract or tort or any other courses of action, including but not limited to, damages for business interruption, loss of profits, revenues or data, financial losses or indirect, special consequential, exemplary or punitive damages whatsoever arising out of the use or inability to use the Services and the contents and materials on OneSky website, even if OneSky or an authorized representative of OneSky has been notified orally or in writing the possibility of such damage.

Intellectual Property

By using our Services you provide us with information, files, and folders that you submit to OneSky ("your works"). You retain full ownership to your works. We don’t claim any ownership to any of it. These T&Cs do not grant us any rights to your works or intellectual property except for the limited rights that are needed to run the Services, as explained below.

We may need your permission to do things you ask us to do with your works, for example, hosting your files, or sharing them at your direction. This includes product features visible to you, for example, image thumbnails or document previews. It also includes design choices we make to technically administer our Services, for example, how we redundantly backup data to keep it safe. You give us the permissions we need to do those things solely to provide the Services. This permission also extends to trusted third parties we work with to provide the Services, for example Amazon Web Services, which provides our storage space (again, only to provide the Services).

You represent and warrant that you have all right, title, and interest in your works and your works will not infringe upon any third party’s rights. You hereby agree that you will indemnify and hold harmless OneSky and its affiliates and its current and past directors, officers and employees from and against all claims brought by third parties related to any copyright infringement. All intellectual property rights (including, but not limited to copyright) in your works shall vest in you; all intellectual property rights in your translated works will be assigned to you upon receipt of full payment by OneSky.

No matter how the Services change, we won’t share your content with others for any purpose unless you direct us to. How we collect and use your information generally is also explained in our Privacy Policy.

You are solely responsible for your conduct, the content of your files and words, and your communications with others while using the Services. For example, it's your responsibility to ensure that you have the rights or permission needed to comply with these T&Cs.

Revisions and Errata

The materials appearing on OneSky site could include technical, typographical, or photographic errors. OneSky does not warrant that any of the contents or materials on its website are accurate, complete, or current. OneSky may make changes to the contents and materials contained on its website at any time without notice. OneSky does not, however, make any commitment and have no duty to update the materials.


OneSky has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by OneSky of the site. Use of any such linked web site is at your own risk.

Modifications of Terms and Conditions

OneSky has sole discretion to revise these T&Cs of the use of its website and its Services at any time with or without notice. By using our Services, you are agreeing to be bound by the Terms then in effect.

Charges and payment terms may be changed at our sole discretion with prior written notice to you. If you do not agree to the whole or any part of the modified T&Cs, you should discontinue your use of our Services.

If it turns out that a particular term or condition herein is not enforceable, this will not affect any other terms.

If you have any questions or concerns about these Terms, any other policies, or OneSky generally, please send us a thorough description by email to support@oneskyapp.com